Privacy Policy

2.1 Information You Provide

• Name
• Email address
• Phone number (optional)
• Booking details
• Property information (for hosts)
• Communication sent through Bunks messaging
• Support inquiries
• Guest preferences voluntarily shared (arrival time, accessibility needs, etc.)

We do not collect or process: Government IDs, Background checks, Biometric data, Insurance or claims data, AI-inferred behavior profiles.

2.2 Payment Information

All payments are processed securely through Stripe. Stripe collects and processes payment method details, billing address, and performs fraud and security checks. Bunks does not store full credit card numbers or bank details.

2.3 Airbnb Calendar Data (iCal Ingestion)

For availability syncing, hosts may connect their Airbnb iCal URL. When provided, we ingest calendar data such as reserved dates, blocked dates, and basic reservation metadata contained in the iCal feed. We do not access Airbnb account information, messages, payout details, guest names, or host internal data.

2.5 Automatically Collected Information

When you visit or use the Service, we automatically collect IP address, device type, browser details, operating system, pages viewed, time on pages, referral links, and cookie data to improve performance, prevent fraud, and personalize your experience.

3.1 Service Operation

• Process and manage bookings
• Sync availability (Airbnb iCal)
• Offer direct booking and repeat-booking features
• Provide optional add-on experiences
• Enable host–guest communication
• Provide customer support
• Manage user accounts

3.2 Communication

We use your information to send booking confirmations, payment receipts, pre-stay reminders, check-in instructions, add-on confirmations, post-stay review requests, and important service updates via Postmark. You may opt out of non-essential marketing emails at any time.

3.3 Improving the Service

We analyze aggregated, non-identifiable data to understand usage patterns, improve website performance, develop new features, and support hosts in managing guest demand and repeat bookings.

3.4 Legal, Security & Fraud Prevention

We may process information to detect and prevent fraud, resolve disputes, comply with legal obligations, and enforce our agreements.

4.1 Service Providers

Trusted vendors who assist with payment processing (Stripe), email delivery (Postmark), database hosting, analytics, and customer support tools. They are contractually required to protect your data.

4.2 Hosts and Guests

To facilitate a booking, we may share guest name and email with hosts, host name and property details with guests, and check-in logistics. We do not disclose private contact information unless necessary for the booking.

4.3 Legal Requirements

We may disclose information if required to comply with the law, respond to lawful requests, or protect safety, rights, or property.